Xfinity X1 Cloud based DVR Innovation for Satisfaction

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Comcast has revolutionized the cable industry with its cloud based dvr system. No longer are the days when customers recorded on a physical device which would allow them the ability to store limited amount of programs. They are now able to record and save their favorite programs in higher volumes courtesy of the Xfinity X1 dvrs. According to the Xfinity website “X1 Cloud DVR functions just like a regular DVR, but includes new features like the ability to stream recordings to mobile devices and computers with the XFINITY Stream app or from the XFINITY Stream portal (www.xfinity.com/stream). In addition, completed recordings can be downloaded to mobile devices for "offline" viewing.” https://www.xfinity.com/support/cable-tv/x1-dvr-cloud-technology-general-faqs/

We have been speaking about technological innovation in coalition with the use of data and the impact they have had on our society. The main impact though is the fact that there is a level of satisfaction and convenience that consumers are able to enjoy. When we look at the cable industry, customers are able to access their services whenever and wherever Wi-Fi or internet is available, just by having a username and password. Not so long ago we had the capability of recording a favorite movie or any other event on tv and watch it whenever we got home.  But now the suspense is eliminated because with a system like the Xfinity X1 we can watch it at our own leisure. The data is also stored in a cloud based system that can have multiple users who can share watching the same programs from separate locations. Customers are also equipped with voice activated remote controls and the cable boxes operate over Wi-Fi.


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